Curso de venda de servizos e produtos turísticos

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07/06/2010 Portugal
0 prazas disponibles. 15 prazas ocupadas.

Obxectivos: Capacitar ao alumno para vender servizos e produtos turísticos en Portugal.

Destinatarios/as: Traballadores desempregados españois das provincias de Zamora e Salamanca. Imprescindible Formación específica en Turismo e/ou experiencia laboral en empresas do sector. Preferentemente: Diplomados en Turismo e/ou Formación Profesional específica en Turismo.

Duración: 160 horas. O horario da formación presencial será de 6 horas/día. A formación a distancia realizásese de forma libre. As prácticas non laborais serán de 8 horas/día en xornada habitual da empresa.

Datas:

Inicio: 7 xuño de 2010
Final: 2 de Xullo
Formación Presencial en CFP Garda: Do 7 ao 25 de Xuño
Formación a distancia: Durante o curso
Prácticas non laborais en empresas Portugal: Do 25 de xuño ao 2 de xullo

Lugar de impartición:

Presencial: Centro de Formación Profesional de Garda (Portugal).
Prácticas en empresas: Empresas en diferentes localidades de Portugal.

PROGRAMA:

MÓDULO 1. ACOLLIDA - 5 horas - Introdución. Libre circulación de traballadores. Mercado de traballo. Atopar traballo en Portugal. Seguridade Social, Sanidade e Prestacións por Desemprego. Impostos. Emprego: Contratos de Traballo. Aloxamento. Recoñecemento de titulacións. Cultura. Asistencia legal. Teléfonos e direccións útiles.

MÓDULO 2. IDIOMA - 25 horas - Portugués aplicado ao mundo laboral, vocabulario técnico específico de turismo.

MÓDULO 3. VENDA DE SERVIZOS TURÍSTICOS E VIAXES - 50 horas - concepto de distribución de servizos. Características diferenciais da distribución turística fronteiriza. Intermediarios turísticos. Procesos de distribución dos diferentes servizos e produtos turísticos. Análise da distribución turística do mercado portugués. Os códigos das prácticas da AIHR 8 Asociación Internacional de Hoteis e restaurantes e da FUAAV (Federación Universal de Axencias de Viaxes). A mercadotecnia e a promoción de vendas nas entidades de distribución turística. Internet como canle de distribución. Presentación de ofertas.

MÓDULO 4. ORIENTACIÓN LABORAL - 10 horas -

MÓDULO 5. FORMACIÓN COMPLEMENTARIA EN LIÑA - 30 horas - Igualdade de oportunidades, sensibilización ambiental e prevención de riscos laborais.

PRÁCTICAS PROFESIONAIS NON LABORAIS EN EMPRESA - 40 h. - Selección de información para a venda. Manexo de soportes manuais e informáticos para a información, reserva e venda (GDS, Internet..). Cálculo de tarifas.Desenvolvemento de accións promocionais e de negociación en entidades de distribución turística. Aplicación de técnicas de negociación e de merchandising. Proposta de accións promociónalles. Técnicas de comunicación e atención ao cliente. Procesos administrativos internos nas axencias de viaxes e outras entidades de distribución turística.

Selección:

25 de maio de 2010 - Hora: 12:00 horas
- Salamanca - Centro de Formación Profesional ECyL. Rúa Hilario Goyenechea 2-40 - Salamanca - Tfno. 923 - 21 67 09
- Zamora - Oficinas da Xerencia Provincial do Servizo Público de Emprego-Ecyl. Cale Doutor Flemig 6-8 - Zamora - Tfno. 980 - 52 15 82

DESCARGAS:

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Curso de venda de servizos e produtos turísticos